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Our follower Sam, is a normal husband looking to improve his future prospects. He is thirtysomething and wed with two young children. He copes with his household in rented accommodation with the neighborhood council assigned real estate organization. He functions full-time 9-5 with the local council as a human resources policeman as well as is also a part-time mature pupil studying Service Monitoring 2 nights weekly.

Sam mosts likely to almost every home game as well as around 5 away games per season, but he is not a season ticket holder. He cant manage the one-off price and also does not understand concerning the budget strategy repayment terms. He usually satisfies a good friend at a local bar prior to residence video games, as he believes it is also pricey to eat and drink in the stadium.

Sam has a ‘Locals and Advocates’ smart card released by the local football club as component of a joint venture with the local council. The card is a Football Club Subscription Card with a closed purse, a repayment center that is just valid in the stadium and the club’s retail outlets (a shut purse possessed and also run by or in behalf of the club can create numerous countless pounds in additional income as well as effectiveness gains).

The ‘Locals and Supporters’ wise card additionally permits payment by Europay/ MasterCard/ Visa (EMV) and also is Neighborhood Authority Smart card Specifications e-Organisation (LASSeO) & Integrated Transport Specifications Organisation (ITSO) certified. This indicates that it can be used to access to council gave services as well as on regional transport. The card has actually also been established and inscribed based on the emerging Criteria for Smart Card Modern Technology in Stadia.


Sam logs on to the club’s web site and checks the components for the coming month. He chooses to purchase two tickets for tomorrow evenings cup video game, when he will certainly take a friend from work who has actually never been before. Sam merely enters his ‘Residents as well as Advocates’ smart card number into the acquisition display. He selects to pay for the ticket with the EMV settlement. When the acquisition is complete Sam check his Commitment points balance and also it has actually increased by 200 (100 per ticket) He selects the ‘print at home’ alternative, prints both barcoded tickets and afterwards establishes off for work.

The bus shows up. Sam hops on and provides his ‘Locals and also Advocates’ card, which shops his ITSO certified regular monthly bus ticket to the viewers.

At work Sam uses his ‘Citizens and also Supporters’ wise card at the office complex access control viewers. This enables him to open up the main entrance door. Because the card additionally serves as Sam’s staff pass it likewise has his image as well as gives him access to his office as well as other appropriate areas in the building. At lunch break Sam is busy so he decides to eat at the staff dining establishment. The majority of personnel have council issued cards for Gain access to ID as well as to pay for food however Sam’s can use his ‘Residents as well as Supporters’ card in all council personnel dining establishments. Nevertheless, the e-purse utilized in council dining establishments does not enable Sam to accru points, unlike the various other e-purse also on the card.

At 17:00 Sam leaves the workplace and also travels home on the bus once more using his ‘Locals as well as Advocates’ card, which shops his ITSO certified regular monthly bus ticket.

Monday is one of both evenings a week that Sam attends a part-time training course held at the football club meeting centre.

Sam drives to the arena as well as presents his ‘Homeowners as well as Supporters’ clever card to the auto parking barrier. This opens as the CRM system informs it that Sam is Examining tonite so is qualified to free car parking. When the evenings study mores than Sam leaves the parking area utilizing the ‘Citizens as well as Supporters’ card to open up the exit obstacle.

When Sam obtains house he checks his Commitment Factors equilibrium once more as well as sees that he received 50 factor for participating in university, as belongs to a neighborhood ‘Self Development’ programme run by the council and also sustained by local organizations.

Number of uses of the ‘Citizens and Supporters’ card. (10 ).

Week in the Life of a Football Fan with a Local’s Smart Card

Part 2 of 8


Sam follows his normal routine utilizing the ‘Locals and Fans’ clever card on the bus and also to access his office complex. At lunch time he goes in to the library and obtains a publication connecting to his Business Management course. He uses the self-service desk and presents the ‘Locals and also Fans’ clever card to sign up the finance of the books, as the card also functions as a collection card.

Sam decides to go straight to the football club from the workplace and fulfills his good friend outside the stadium. Sam understands that he has forgotten his ticket, yet is not worried as he just goes to the club store where they reviewed his card as well as validate he was released with a valid ticket. They after that confirm the access control system to accept the card. (In truth Sam did not need to do this as when he used the card to ID himself on the internet the previous day when buying the tickets, the card as well as the barcoded ticket were automatically included in the gain access to control system as valid for access for this game. The system however would only approve the very first form i.e. card or ticket for entrance, as soon as one form had been used the 2nd would be instantly rendered void this is for safety as well as revenue defense purposes.).

Sam’s close friend arrives and also they both get in the stadium Sam with the ‘Residents as well as Fans’ clever card and his friend with his own barcoded ticket. In the stadium Sam and also close friend both obtain a drink and also something to eat. As Sam has the ‘Homeowners and also Fans’ clever card he goes right to the cashless repayment queue which is shorter than the money line up. To enhance take-up of the brand-new ‘Residents and also Advocates’ card there is a discount on all products when paying with the pre pay e-purse. Sam pays utilizing the shut e-purse as well as he is served quicker than his close friend that is paying with money. Sam additionally conserves money. Sam after that obtains a text message from the football club Occasions Team thanking him for getting in the arena early and also provides him a BOGOFF (Buy One Get One Completely free) deal on the new line in pasties from a regional bakers if he uses his closed e-purse for repayment.

Sam and good friend see the initial half during which Sam covers up his e-purse on his ‘Citizens as well as Advocates” clever card by text After that at half time he makes use of the BOGOFF deal.

After the match close friend Sam utilizes his ‘Locals and Advocates’ smart card for the bus trip home. At home Sam checks his commitment account and sees a total of 125 new factors from his purchases and due to the fact that he got in the arena early.

Variety of uses the ‘Residents as well as Fans’ card. (10 ).

Week in the Life of a Football Advocate with a Resident’s Smart Card.

Component 3 of 8.


Sam follows his normal regular into job utilizing the ‘Locals and Advocates’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 deal to eat in the dining establishment at the arena. To take advantage of this offer Sam satisfies his partner for lunch at the arena. The offer likewise mentions that if he pays for the dish with the closed purse on his ‘Citizens and Advocates’ wise card he will certainly get treble loyalty factors. Sam covers up his e-purse on his “Locals and also Supporters” smart card by sms message. Sam redeems the 2-4-1 offer and pays for the dish with the closed e-purse on his ‘Homeowners and Advocates’ clever card.

When Sam returns to work he makes use of the ‘Citizens and also Advocates’ clever card to access his office complex.

After work Sam makes a decision to head to the fitness center he uses his ‘Locals and Fans’ clever card for the bus journey as well as soon as at the gym, which is a council recreation centre. Sam uses the ‘Homeowners and also Fans’ clever card to obtain access to the leisure centre as it is also holds his subscription information. Sam utilizes smart card inside the recreation centre to register his use the health club as well as once more to use the swimming pool. Sam after that takes a trip residence on the bus making use of the ‘Citizens and also Fans’ clever card.

In the house Sam visit to the clubs internet site and also checks the equilibrium on his commitment account. He finds that he has an additional 350 points for topping up, paying in the dining establishment as well as additionally an incentive for his birthday celebration. Sam has actually likewise been offered additional factors for participating on one physical activity at the gym, this is a PCT effort to advertise healthy living and fight excessive weight and help in reducing the stress on the regional NHS. The system is sustained by the local council and also the football club.

Number of uses the ‘Residents and Supporters’ card.( 14 ).

Week in the Life of a Football Supporter with a Local’s Smart Card.

Component 4 of 8.


Sam follows his usual routine into work utilizing the ‘Citizens as well as Supporters’ wise card on the bus as well as to access his office building.

At lunch time Sam goes to town and acquires a CD from a neighborhood music shop as well as some devices for his auto from a national motor elements merchant utilizing the EMV settlement on his ‘Residents and Fans’ clever card.

Sam has study leave in the mid-day and also take a trip home on the bus utilizing his ‘Citizens as well as Fans’ smart card, and also collects his Company Monitoring program books as well as program job. In the house Sam go to the clubs internet site and checks the TCL TV brand equilibrium on his commitment account and also finds that he has an additional 160 factors for the EMV deals at the regional songs shop as well as the national motor factors store. As these deals are utilizing the EMV settlement facility they draw in a slightly lower price of factors than transactions utilizing the pre pay e-purse on the ‘Citizens and Advocates’ clever card.

As Sam is registered as a fully grown trainee examining at the arena he is enabled open door to the WiFI within the stadium meeting suite. Sam drives to the stadium early, for his second research study night of the week, as he is fulfilling a study buddy there. On arrival at the arena Sam presents his ‘Locals as well as Advocates’ card to the car park barrier which opens as it understands from the CRM that Sam is studying tonight as well as is qualified to complimentary parking. Sam utilizes the ‘Locals and Supporters’ wise card to browse through to the network making use of double variable verification as well as the system recognises Sam is registered with a sight problems as well as has stored visual preferences to help him check out the text. The system is readied to Sam’s preferences. This very same function could be made use of to change language for those whose first language is not English.

As soon as the nights research study mores than Sam leaves the parking area once again using the ‘Homeowners as well as Fans’ smart card to open the leave barrier.

When Sam obtains house he once more examines his Loyalty Factors equilibrium as well as sees that, equally as he did on Monday evening he got 50 factor for going to college, this is part of a regional ‘Self Development’ programme run by the council and sustained by neighborhood services.

Variety of uses the ‘Locals and Supporters’ clever card (12 ).

Week in the Life of a Football Supporter with a Local’s Smartcard.

Component 5 of 8.


Sam follows his common routine right into work making use of the ‘Citizens as well as Advocates’ smart card on the bus as well as to access his office building.

At lunch time Sam mosts likely to the councils ‘One Stop Shop’ to obtain Free College Meals for his 2 youngsters. He makes use of a public PC and offers his ‘Homeowners as well as Supporters’ smart card to the reader which determines him requests for a secret word (2 Aspect Authentication). As Sam is registered with a sight disability on the council’s public facing system his visual problems preferences are read from the card as well as the councils public facing system is set to Sam’s choices.

As the councils CRM already holds many pieces of information needed for the Free Institution Cuisine Privilege Form some info there has been immediately completed i.e. Call. DoB, Address, Get in touch with details etc. This is called Car Type Fill. Sam inspect the auto populated data is proper, finishes the remainder of the kind and also returns to work.